Returns & Exchanges

We want you to love your House of Noa experience, which is why we offer a 30-day return window for all unused items in their original packaging. If your new mat or rug isn't the perfect fit for your home, our hassle-free process ensures a smooth exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

• 2.
  Print Your Label

  Once your request is approved, a pre-paid shipping label will be generated; simply print it out and securely attach it to your original packaging.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location, ensuring all original tags and protective layers are included to prevent damage during transit.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned items, we will issue a refund to your original payment method or process your exchange within 5-7 business days.