Frequently Asked Questions
Everything you need to know about our premium home essentials.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for all unused and unwashed items in their original packaging. Please note that a restocking fee may apply to certain oversized home goods.
Are House of Noa play mats non-toxic?
Yes, all our mats are made from premium, non-toxic EVA foam that is rigorously tested to exceed US and EU safety standards, ensuring they are free from lead, phthalates, and formaldehyde.
How do I clean and maintain my rugs?
For daily maintenance, we recommend light vacuuming or spot cleaning with a damp cloth and mild detergent. Avoid using harsh chemicals or abrasive scrubbers to preserve the finish.
Do you offer international shipping?
Currently, we ship exclusively to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can request a cancellation within 30 minutes of purchase; after that, the order must be handled as a return.